Testimonials

ABSOLUTELY RECOMMEND!!! This service was simply the best, most courteous, and proficient I have had ever, bar none. The gentleman that arrived was energitic and friendly,and was absolutely technically adept, and he did WAY more than I expected. He was quick, invited me to actually watch him while he did the repairs, answered all my questions, and performed simply the fastest and best service I could have expected on my Sony TV. I initially called a couple local Denton (Texas) shops who said I need to bring my TV to them or it would cost around $1,000 to come to my house and just replace the whole board; even if I brought it to their shop one vendor said it would be $500-$750 to replace just the bad components!!! Since I have a small car (Mustang Cobra) I could not transport the TV. So I contacted Sony directly, had set up an "appointment" with a premium selected repair center referred by Sony for one week in the future, and when they called the next day to confirm my appointment the "Sony" preferred shop actually told me they could NOT help me. Period. No advice, nothing. Greg at GEM Electronics was the next one I called and he was confident and kind. I explained to him what I needed fixed (convergence failed on my KP57HW40 television) and he never flinched--said he could come the next day-- which he did!!! He arrived ON TIME, called 45-minutes prior to arrival, and was professional and swift! My 57" Sony television looks better than it did brand new!!! He did a custom configuration that is simply brilliant and no other repair shop offered! I am so happy I did not have to spend a fortune on a new TV!!! He charged WAY less than the other shops quoted, by almost half! And he offers the longest warranty in the business!!!!